The healthcare provider must give you an answer that you can understand
When the healthcare provider respond to your compliant, it must be given in such a way that you can understand it. You can be given the answer verbally , for example at a meeting or by telephone. It can also be provided in writing, for example by letter. The extent of the answer depends on what you complained about or commented on.
If, for any reason, you do not receive an answer from the healthcare provider, or if you have not received a satisfactory answer, you can register your complaint with IVO. This may be the case, for example, if the healthcare provider’s business no longer exists, or if you, because of special circumstances, can't contact the healthcare provider.