When you have received the answer, it must be given in a way that you understand it. You can receive the answer verbally, for example at a meeting or in a phone call. It can also be given in writing, for example in a letter. The level of detail in the answer depends on what you have complained or commented about.
If for some reason you do not receive an answer from the healthcare provider, or if you have not received a satisfactory answer, you can forward your complaint to IVO. It may be, for example, that the healthcare provider’s facility no longer exists, or that you are unable to contact the healthcare provider for safety reasons.