Personal assistance may be provided to people who belong to category 1, 2 or 3 according to Article 1 of the LSS. The IVO issues authorisations to provide the service in the form of a company and receives notifications from assistance users who arrange their own assistance (who employ their assistants themselves). The IVO also exercises supervision over how the service is operated.
Application for permit
An application for permit should be submitted in writing. You can choose between e-service or form:
When applying for a permit to provide personal assistance, it is of utmost importance to clearly describe how the provider will adapt the services for each individual as best as possible. It is also important to ensure that each question is answered and that all requested appendices are submitted with the application.
If you employ a personal assistant yourself
If you employ a personal assistant yourself, you must notify the IVO, and therefore not apply for authorisation.
For a company to receive authorisation to provide personal assistance services, the person seeking authorisation is required to show that the owner and management have sufficient knowledge and experience. The company's representatives must be able to show that they are familiar with the requirements that are in place in accordance with the LSS and other relevant legislation.
The IVO also assesses the suitability of the owner and management, inter alia. The assessment of suitability includes the operator, e.g. a company which is seeking authorisation. The management and owner are also assessed, but other physical persons who are judged to have a decisive influence over the service, e.g. through their position, are also included.
The requirement for register control of personnel
Management system for systematic quality work
Obligation to report suspected child abuse